About ONSUR:

International Association for Relief and Development (ONSUR) is a non-governmental organization registered in Turkey , Syria, Jordan, Yemen, Iraq & Lebanon. dealing with Relief and development projects through the empowerment of local communities to ensure a decent life, Founded at 2014. ONSUR works through the main office in Gaziantep province Turkey and execution offices in Syria, Lebanon, Iraq, Yemen, Jordan and Turkey.

Location: Damascus

POSITION SUMMARY:

Accountability Officer is responsible for the manage and implement activities related to accountability to the affected population and mainly in its aspects related to transparency, complaint and feedback mechanisms, community engagement and participation across ONSUR’s area of intervention. in addition to foster a culture of continuous learning and improvement across the organization

Duties and Responsibilities

Support the establishment and continuous improvement of the accountability system.

Establish and manage complaints and feedback mechanisms, ensuring effective community engagement and participation.

Maintain regular communication with affected populations in the intervention areas and contribute to strengthening community participation in program design and implementation.

Support and follow up with Program and MEAL teams to ensure the implementation of recommendations arising from accountability-related findings and assessments.

Prepare quarterly accountability reports and review the complaints tracker for ONSUR projects.

Produce quarterly complaints and feedback analysis reports.

Ensure that lessons learned are systematically collected, documented, and integrated into ONSUR’s programs and operations.

Organize periodic learning sessions and workshops to disseminate findings, share best practices, and promote a culture of learning and continuous improvement across ONSUR.

Required Qualifications & Experience

Education: BA degree in a related field is preferred.

Experience: Minimum 03 years’ experience in accountability and learning roles, preferably within humanitarian or development programs.

Languages: Good skills in English and Arabic

Others: Strong analytical and problem-solving skills, with excellent interpersonal and communication abilities.

Good contextual knowledge of local issues, community priorities and cultural constraints.

Capable of working both individually and as part of a team.

Ability to work effectively in a fast-paced, stressful environment.

Must be flexible, willing to perform other duties, and work irregular hours.

Personal Abilities and Skills

Proficient use of KOBO, MS Word, Excel, and Power BI

Proficient in report writing.

Demonstrated ability to manage multiple priorities, deadlines, and tasks efficiently.

Planning, organizing, analyzing, and assessing skills.

Excellent communication and interaction skills. Teamwork and delegation of tasks.

Ability to operate in an environment of multiple cultures that require flexibility.

Time management skills and adherence to narrow deadlines with strong attention to detail.

Equal Opportunity Statement:

ONSUR Organization is committed to creating a diverse and inclusive work environment. We strongly encourage qualified female candidates to apply for this position.

Child Protection Policy

ONSUR maintains a strict zero-tolerance policy toward all forms of child abuse and exploitation. The organization is fully committed to creating and maintaining a child-safe environment across all areas of its work. All employees are expected to uphold the highest standards of behavior to ensure the safety and well-being of children, and any breach of this policy will result in immediate disciplinary action.

Anti-Discrimination, Harassment, and Abuse Policy

ONSUR is an equal opportunity employer. We are committed to fostering a safe, inclusive, and respectful workplace for all. Discrimination, harassment, or abuse of any kind — whether based on race, ethnicity, religion, gender, age, disability, marital status, citizenship, or military status — is strictly prohibited and will not be tolerated.

All staff are expected to promote a culture of respect and integrity. Participation in any form of abuse, harassment (verbal, physical, or sexual), intimidation, or exploitation — whether inside or outside the workplace — is a violation of ONSUR’s core values and policies.

Diversity & Inclusion

ONSUR is strongly committed to gender equality and encourages qualified female candidates to apply for this position.

How to apply

Interested candidates are invited to apply by filling out the Google Form linked below. Please provide your CV explaining your relevant experience for the role.

From Here

Only shortlisted candidates will be contacted. ONSUR reserves the right to close the vacancy before the deadline if a suitable candidate is identified

International Association for Relief and Development

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