SafeLine Operator & Case Manager

UNFPA Syria, through the UN Volunteers programme, seeks a SafeLine Operator & Case Manager to support community feedback mechanisms and strengthen the quality of GBV services across Syria. The position operates within an inter-agency initiative to expand the SafeLine hotline, addressing humanitarian service access and accountability to affected populations.

• Answer SafeLine hotline calls and provide accurate information to affected communities
• Coordinate with volunteer groups and conduct follow-up activities
• Track and analyse rumours from online channels, assessing credibility and humanitarian impact
• Develop analytical reports for stakeholder decision-making
• Support capacity-building trainings and inter-agency coordination meetings
• Maintain current service maps, partner directories, and contact lists
• Update operational dashboards with performance data

• Background in humanitarian response or community engagement
• Strong communication and interpersonal abilities
• Data analysis and reporting skills
• Understanding of gender-based violence issues and response mechanisms
• Collaborative approach with diverse stakeholders
• Fluency in Arabic (required) and English